Most orders are shipped within 3 business days. This does not include weekends, holidays, or small breaks that I take (which are announced)!

If you need your order by a certain date or as soon as possible, please reach out to double check it can be accommodated before purchasing and to know which shipping speed to select. While I do ship out asap, Market by Mari is not liable for any courier delays.

If you need to cancel your order, please reach out as soon as possible before it ships. Cancellations for unshipped orders will be issued as store credit.

Oh noooo! First, check around your delivery area, mailbox, porch, and any spots where your carrier may have left the package. It’s also worth checking with household members or neighbors.

Sometimes packages are marked as delivered a little early, so we recommend giving it 24–48 hours to show up.

If it’s still missing after that, please reach out directly to USPS or UPS (whichever it was shipped through) as they will having better tracking information. The info you see is exactly to what I see.

Once a package has been confirmed as delivered by the carrier, we unfortunately can’t guarantee replacement or refund.

Orders with a subtotal $75 and over qualify for free ground shipping.

Oh nooo! That's definitely not what Mari wants.

If your item arrives damaged, defective, or isn't functioning as expected, please reach out as soon as possible with your order number and a few photos or a short video showing the issue.

We'll take a look and work with you to find the best solution.

All orders are packed by Mari and shipped directly from Southern California.

I often work on orders late into the evening after work and when I'm half asleep. Please reach out in the event that I made an error.

Returns for cases but it must be initiated within 7 days of delivery by contacting us or replying to your order email. Once approved, buyer must drop off package at USPS within 10 business days. Otherwise, return will be cancelled.

Additionally, buyers are responsible for return shipping costs and you can either purchase a return shipping label or have them deducted from refund.

• REFUNDS ARE PROCESSED AS STORE CREDIT. Discounts & shipping costs will not be refunded in final amount.
• Item must be mailed back in original condition including the protective film over the acrylic back (no need to mail back the freebies).
• Cases marked as final sale cannot be returned or exchanged.

It happens! The fastest way to get the right case is to repurchase the correct size PLUS the return shipping label.

In the package, I'll include a return shipping label and the incorrect item must be mailed back within 10 business days and in original condition.

Once received, I'll issue a refund for store credit on the original order minus discounts and original shipping costs.

Answer

• Clean with a soft, damp microfiber cloth.
  
• Skip rubbing alcohol, harsh chemicals or abrasive cleaners.
  
• Keep lotions, sunscreen, self-tanner, and other oils away from the printed design.
  
• Avoid leaving your case in hot cars or direct sunlight for long periods.
  
• While designed for everyday use, normal wear such as small scratches or scuffs may occur over time

Currently, MBM cases are compatible with:

• Kindle 11th Gen (Basic)
• Kindle 11th Gen Paperwhite
• Kindle 12th Gen Paperwhite / Colorsoft
• Kobo Libra Colour
• Kobo Clara

Please note that there is a difference between 11th Gen Basic and 11th Gen Paperwhite.

I also do offer one Paperwhite 10th Gen and iPad Mini case. I currently don't have plans to expand these two sizes into other cases.

A "full case" means that you will receive the front cover PLUS the acrylic back with a magnetic ring in place. The cover can be removed when you want a lighter, more minimal setup, and it can also fold back to turn your case into a convenient stand for hands-free reading.

A "cover only" means that you will not be receiving the acrylic back. This is especially handy if you already have one of our clear-back cases and just want to switch up your look without buying an entirely new case!

Since the covers can be swapped easily, you would only need to purchase the full case once.

The removable cover folds back to create a stand so you can prop your e-reader up for hands-free reading. Please refer to the images on the listing to see how it's propped.

The stand works best on a stable, flat surface. Because the cover relies on its magnetic connection and gravity, it isn't designed to securely hold your Kindle at every angle or while being carried around.

Our cases use magnets designed for use with e-reader cases. However, because e-readers use magnets for their own sleep/wake functionality, strong external magnets can sometimes interfere with the device.

For that reason, we recommend using the magnetic accessories as intended and avoiding placing unusually strong magnets directly against your Kindle for extended periods.

Yes! Our cases are designed with a MagSafe-compatible magnetic ring, allowing you to attach one of our magnetic grips directly to the back of your case.

If you're using a different magnetic grip, make sure it uses a compatible magnetic connection. Not all magnetic accessories are created equally!

At this time, no. It is noted in the listing which designs & sizes have the handstrap. As designs are restocked, they will start to have the handstrap included but I currently can't give a definitive answer when your favorite design will have a handstrap.

YES! All stickers are printed professionally, rather than on a home printer, therefore the material is *chef's kiss.

At this moment, I am not accepting applications for brand reps. Searches for brand reps are announced on Instagram.

Giiiiiiirl, don't even get me started. If you have followed me on Instagram, you know how many times I get asked this question.

No, I wont have cases without my logo.

ABSOLUTELY THE F NOT. Designs are created by me (Mari), developed in collaboration with other artists, or sourced through commercial licensing agreements with artists and designers. I also triple check that all artists I work with don't use generative AI.

Absolutely! MBM loves collaborating with artists and designers.

Some of the artwork you see in the shop is created through collaborations, while other designs are commercially licensed. We believe artists deserve to be properly credited and compensated for their work.

Nope! Every single order is packed by Mari.